Privacy policy

Last updated: September 8, 2026


At Hesan Store, reachable at support@hesanstore.com, protecting visitor privacy is a fundamental priority. This policy details the types of personal data collected and recorded by Hesan Store and outlines how that data is utilized.

If you require further details or have questions regarding this Privacy Policy, please reach out to our team.

1. Data Collection
We gather personal details that you voluntarily submit when creating an account, making a purchase, subscribing to marketing updates, or contacting customer care. Collected details include:

  • Contact Information: Full name, email, delivery address, and phone contact.

  • Financial Details: Payment card info and billing credentials (handled securely via third-party payment gateways).

  • Shopping Activity: Records of items viewed, saved to cart, or purchased.

2. Utilization of Data
We apply collected information to:

  • Process and complete transactions, refunds, and exchanges.

  • Enhance, customize, and develop our storefront and product selection.

  • Evaluate user engagement to optimize website functionality.

  • Deliver purchase confirmations, delivery updates, and support messages.

  • Send promotional materials and news updates (where explicitly permitted).

  • Detect and block fraudulent activity to safeguard our platform.

3. Analytics and Tracking
Hesan Store uses standard server logging and cookies to monitor web traffic. Logged data includes IP addresses, browser specifications, Internet Service Provider (ISP) details, activity timestamps, entry/exit pages, and click statistics. This information is used for system administration, traffic analysis, and demographic studies.

4. Data Sharing
We never sell, lease, or trade personal customer details. Information is shared strictly with essential service providers required to maintain operations, including:

  • E-Commerce Infrastructure: Shopify to host and operate our online storefront.

  • Payment Gateways: Encrypted financial networks to process user payments.

  • Logistics & Delivery: Fulfillment networks to dispatch and deliver orders.

5. User Rights
Depending on local regulations, you hold specific rights regarding your stored data:

  • Access & Correction: Request duplicates of your records or ask to update incorrect details.

  • Erasure: Request complete deletion of personal records under applicable terms.

  • Marketing Opt-Out: Unsubscribe from promotional mailings at any time via the link provided in our emails.

6. Contact Details
For inquiries regarding our privacy standards or data handling, contact us via email at support@hesanstore.com.