Refund policy

At Hesan Store, we want you to shop with complete peace of mind. Please take a moment to review our guidelines regarding returns, refunds, and order cancellations.

Refund Guidelines

  • Discounted Items: Final sale and promotional items are non-refundable. However, we may offer store credit on a case-by-case basis.

  • Damaged or Incorrect Items: If your order arrives defective, broken, or with printing errors, contact us immediately for a complimentary replacement.

  • Processing Time: Once approved, reimbursement is issued to your original payment method within 5 to 7 working days.

Return Policy

  • Timeframe: You have 30 days from the date of delivery to request a return.

  • Eligibility Criteria:

    • Products must be unopened, unworn, and in pristine, unused condition.

    • Items must remain in their original factory packaging with all security tags intact.

    • A receipt or valid order confirmation number is required.

  • Return Shipping: Buyers are responsible for return postage unless the item was sent in error or arrived damaged.

Order Cancellations

  • Orders can be canceled for a 100% refund within 24 hours of purchase, provided processing or dispatch has not yet begun.

  • If your order is already being fulfilled or is in transit, it cannot be canceled. You may, however, request a return following the return guidelines once the package arrives.

Initiating a Request
To begin a return, exchange, or cancellation, send an email to our customer service team at support@hesanstore.com with your order number and relevant details.