Shipping policy



At Hesan Store, we strive to process and deliver your orders quickly and securely. Please review our shipping guidelines and delivery timelines below.

1. Order Fulfillment Times

  • All orders are prepared and dispatched within 1–3 business days (excluding weekends and holidays)  your order confirmation email is sent.

  • You will receive a follow-up notification with tracking details as soon as your package is on its way.

2. Shipping Rates & Delivery Estimates
Shipping costs are calculated and shown at checkout based on your delivery destination and chosen shipping method.

  • Standard Delivery: Estimated arrival within 5–8 business days.

  • Express Delivery: Estimated arrival within 2–4 business days.

  • Free Delivery: We provide free standard delivery on eligible orders exceeding a specified cart total (automatically applied at checkout).

3. Tracking Your Package
Once dispatched, you will receive an email containing a tracking number to monitor your shipment. Please allow up to 48 hours for the tracking status to update in the carrier's system.

4. Shipping Address & Delivery Guidelines

  • Address Errors: Please double-check your shipping details at checkout. Hesan Store is not responsible for orders shipped to incorrectly provided addresses.

  • Missing or Stolen Packages: Hesan Store is not liable for packages lost or stolen after the carrier confirms delivery. If your status shows delivered but you cannot locate the package, check your surroundings and reach out to the carrier directly.

5. Damaged Shipments
If your package arrives damaged, please review the items and contact us right away at support@hesanstore.com with your order number and photos of the damage so we can send a replacement.

6. Customer Support
For any questions regarding delivery schedules, tracking updates, or order status, please contact us at support@hesanstore.com.